It has only been a couple weeks since the three of us completed the course, but we have applied the Patient Compliance Course data by revising the form we use for free consultations to improve our percentage of client contacts who make an appointment for a free consultation and to increase the percentage of those who become patients in our system. We also shared and drilled the revised format with everyone at staff meeting last week. So far, we have been able to use the revised approach at a health fair in a large Chicago law firm, where we could only talk to clients, not examine (or evaluate) them. In just a few hours, my staff had scheduled over ten free consultation appointments, a record for us, with six more clients asking us to call them to schedule appointments later. The feedback from staff using the approach with new patients has been quite positive. PT staff report feeling that they are communicating much more effectively with patients, and that the Patient Compliance Course data has helped patients understand their own conditions much more like we understand them, and so feel the same urgency that we do to get the condition handled.
I'm excited about the improved product that this data is helping us to get, namely patients who are very happy and satisfied with the treatment they received, and eager to refer friends, family, and co-workers to us. Now that's a formula that can help to counteract POPTS.
Thank you so much for the best course I've taken yet at Measurable Solutions.
-- Kevin Cronin, PT, ATC, JSCCCEO, Advanced Rehabilitation Clinics, Inc
